The Retail Pharmacy Manager provides oversight for the day-to-day operations of retail pharmacy services, implements the department strategic plan, and takes ownership for process improvement related to the provision of high-quality, cost-effective pharmaceutical care. This position oversees hiring, orientation and evaluation of Lead and Staff Retail Pharmacists and Retail Pharmacy Intern staff; identifying and resolving service problems; conducting research in pharmacy practice; managing personnel; assisting with the financial management and budgeting of the department; providing on-line staffing; and participating in the implementation of new technology to improve services, patient care, patient safety, and educational opportunities for staff and students.
The Retail Pharmacy Manager may be responsible for any of the following: coordination and implementation of retail pharmacy services including bedside delivery of discharge medications, immunizations, and adherence monitoring; identification of opportunities for new business generation with clinics and teams; continual assessment and improvement of the department’s performance; maintenance of appropriate quality and service indicators; participation in the selection of outside services as needed; compliance with appropriate patient care and business practices; compliance with regulatory and accreditation agencies; adherence to customer service standards; and support of service orientation by other staff.
Job Relationships
Supervisory Responsibility:
Supervises Lead and Retail pharmacist staff. Provides information relative to staff performance for use in performance evaluations for staff in the Retail pharmacist area. Documents and discusses inadequate performance with the above individuals when appropriate (i.e., tardiness, improper techniques, etc.). Manages staff schedules on a daily basis.
Contacts: Daily contact with physicians, nurses, pharmacy directors, managers from other health care professions, pharmacists, pharmacy technicians, pharmacy residents, and graduate and undergraduate students. Weekly contact with administrative personnel in the Pharmacy Department.
Responsible to: Assistant or Associate Director of Pharmacy
Physical/Visual/Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must be able to:
Occasionally move up to 30lb objects (i.e. IV admixtures, stock boxes) from one level to another.
Occasionally transport up to 30lb objects (i.e. IV admixtures, stock boxes)
Occasionally push 50lb objects (i.e. biohazard boxes, stock carts, crash carts) so that the object moves toward you.
Frequently position oneself without moving about (i.e. preparing med bins, preparing IV admixtures)
Maneuver around area(i.e. preparing medications, placing stock, answering door/window)
Simultaneously perform multiple functions
Regularly obtain medications from stock.
Maneuver in any direction (i.e. obtaining medications from various heights (floor to 8'), obtaining supplies, preparing IV admixture)
Constantly handle by seizing (i.e separating IV admixtures, grasping syringes, and other supplies, opening medication packages, answering telephones)
Manipulate objects (i.e. working with unit dose pharmaceuticals, dialing telephone, manipulating syringes and other pharmacy supplies, packaging pharmaceuticals, using a typewriter, computer keyboard)
Produce clear, intelligible speech 100% of the time (i.e communication with hospital and pharmacy staff)
Understand verbal communication 100% of the time (i.e. communication with hospital and pharmacy staff)
Walk and/or push a cart for an extended period of time (i.e. delivery of medication to all nursing units)
Work Environment
The work involves risks or discomforts which require special safety precautions, additional safety education and/or health risk monitoring, e.g. working around moving parts, carts, machines; working with sharps (i.e. needles, syringes, etc.), medications (i.e. chemotherapy, antibiotics, ionizing radiation, etc.), chemicals (i.e. laboratory and/or cleaning agents). Employee may be required to use protective clothing or gear such as masks or gloves.
Note: The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities,
As one of America’s top ranked academic medical centers, the mission of The Ohio State University Wexner Medical Center (OSUWMC) is to improve people’s lives through innovation in research, education, and patient care.
OSUWMC is a 1443 bed multihospital delivery system recognized in 2021 as one of “America’s Best Hospitals” for excellence in ten specialties by US News and World Report based on quality, outcomes, and reputation. OSUWMC is home to more "Top Doctors" than any other central Ohio hospital.