Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
Work Location: Duke Regional Hospital – Durham, NC
General Description of the Job Class:
The pharmacy technician will be based at our Duke Regional Outpatient Pharmacy location that is scheduled to open the first quarter of 2021. The ideal candidate will be performing under supervision a variety of routine and advanced technical duties related to preparing and dispensing drugs in accordance with standard procedures and techniques. They must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment. The candidate must demonstrate excellence in customer service and teamwork while ensuring all medication needs and regulatory compliance standards are met. The candidate must model behaviors that exemplify our core values of safety, teamwork, excellence, diversity and integrity.
Duties and Responsibilities of this Level:
Serve as the primary training resource for new technicians and assist with evaluating their progress as directed. May assist in preparing schedules, setting work priorities and making work assignments as directed. Assist in documentation of specific procedures and quality assurance activities under a pharmacist review.
Receive and triage information requests; research and provide information when and where appropriate. Refer other inquires to the pharmacist. Order, receive and stock drugs and supplies along with assisting with inventory management and control. Package medications as required for dispensing.
Assist other technicians in performing complex procedures and/or calculations as required.
Effectively follow workflow procedure with an in-depth understanding of each area (i.e., prescription receipt, data entry, pick-up, filling) for processing of patient medications. Deliver medications to patient care locations when appropriate.
Manage personal responsibilities while being able to shift to help team members
Remains flexible for scheduling needs while easily adapting to a challenging work environment
Proactively identifying and resolving potential problems to ensure patients have their medications when needed.
Collaborates with immediate pharmacy team, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver a timely resolution of any medication or insurance related concerns
Prioritizing patient needs and displaying empathy in all interactions to ensure complete patient satisfaction
Actively seeks opportunities to expand clinical, technical and insurance knowledge
Independently able to contact patients via phone to coordinate pick-up of medications refills to ensure medication compliance
Complete and document all assigned medication storage area inspections at least monthly. Identify and replace outdated and unusable drugs. Monitor assigned quality improvement indicators of individual or departmental performance.
Weekend day shifts possible as the service expands.
Perform other related duties incidental to the work described herein.
Knowledge, Skills, and Abilities:
Excellent customer service and problem-solving skills
Effective oral and written communication skills
Highly organized with attention to detail
Basic knowledge of Microsoft Word, Excel and PowerPoint
Knowledge of Epic Willow Ambulatory computer system a plus
Bilingual (English, Spanish) speaking a plus
Ability to work independently and to establish and maintain effective working relationships
Must have previous pharmacy insurance adjudication experience
Pharmacy Tech I: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.
Pharmacy Tech II: High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.
Pharmacy Tech I: N/A
Pharmacy Tech II: Minimum of one years related experience.
Degrees, Licensures, Certifications
Pharmacy Tech I: Must be registered with the North Carolina Board of Pharmacy within the first 180 days.
Pharmacy Tech II: North Carolina Board of Pharmacy registration is required. Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.