Pharmacy Technician I/II - Lincoln Community Health Center (Full-Time)
Duke University Health System
Location: Durham, North Carolina
Internal Number: 197063
Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.
Work Location: Lincoln Community Health Center – Durham, NC
Working hours: Rotating Shifts (flexibility with rotating shifts required)
except 11:00am-8:00PM on Tuesdays
General Description of the Job Class
The pharmacy technician will be based at our Duke Pharmacy located at Lincoln Community Health Center, a primary healthcare facility in Durham, North Carolina. Being part of an award-winning team in work culture and teamwork, the candidate must demonstrate excellence in customer service while ensuring all medication needs and regulatory compliance standards are met. The ideal candidate will remain flexible for scheduling needs. The pharmacy tech will perform, under supervision, a variety of duties in accordance to department procedures, which may be related to procurement, preparation, distribution and storage of drugs, as well as assist with clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use. The candidate must be able to balance efficiency with accuracy, work both independently and as a team in a fast-paced environment.
Duties and Responsibilities of this Level
To accurately and efficiently follow workflow procedures including prescription processing, medication preparation and distribution to patient.
Restock automatic dispensing cabinets as needed
Answer and screens telephones calls and directs calls to appropriate personnel when needed.
Handle medications in accordance to department, regulatory and legal requirements (e.g., medication records, pulling outdated/unusable medications).
Collaborates with immediate pharmacy team, insurance companies and customers alike to resolve issues, ensure accuracy and deliver a timely resolution of any medication or insurance related concern.
Assist with a variety of basic clinical functions in support of the clinical pharmacist (e.g., medication safety and adherence initiatives, patient follow up calls).
Efficient operation and basic level of technical support for specialty machinery, equipment, devices or software necessary in performing job functions (e.g., automated dispensing cabinets, pharmacy management systems).
Deliver medications and supplies to patient care and ancillary areas.
Complete and document all assigned safety and quality activities in compliance with department procedures.
Manage individual responsibilities while supporting team members and contributing to broader team goals.
Perform other related duties incidental as assigned.
Knowledge, Skills & Abilities
Basic knowledge of drug names, medical terminology, pharmaceutical calculations and computer skills.
Flexibility in work schedule.
Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
Strong organizational skills including staying focused on assigned task and using time and resources effectively and efficiently to achieve job expectations.
Typical physical demands include ability to perform the job while standing, reaching, stretching, stooping, and sitting for prolonged times; manual dexterity sufficient to perform computer, dispensing functions of the job; ability to lift up to 20 lbs., while walking, stooping, bending and reaching.
High school diploma or equivalent AND completion of a certified pharmacy technician training program OR acceptance into pharmacy school OR High school diploma or equivalent AND one year of pharmacy or health care related experience.
Degrees, Licensures, Certifications
Must be eligible for registry with the NC Board of Pharmacy
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.