Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patientâ€™s physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions.
Duke Home Health provides services in a patientâ€™s home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patientâ€™s home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patientâ€™s doctor to monitor needs and treatment.
Work Location: Duke HomeCare and Hospice - Durham, NC
Monday - Friday
9:30am - 6:00pm
Responsible for managing patient supply needs, including collection of patient data, inventory monitoring, processing, and coordinating services with nursing, pharmacy, operations, and finance. Supports the clinical staff.
Department: Pharmacy Infusion
Reports To: Assistant Director of Pharmacy and Pharmacy Technician Supervisor
Perform pre-delivery telephone calls to patients, nursing staff, or other agencies to monitor patient supply inventories and determine specific patient supply needs.
Contact patients to discuss supplies prior to each delivery and documents in a progress note in the clinical record. Updates patient profile in computer when there are any medication changes or additions.
Evaluate product usage and updates/revises patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with nursing. Documents intervention and script or status changes.
Calculate, processes, and verifies adequate supply inventory for each patient to ensure computer entry and delivery ticket generation.
Document appropriately in software system and notifies pharmacist of any significant problems.
Coordinate/schedule deliveries of all patient orders with warehouse and Patient Delivery Representatives.
Assist patients with supply requests and delivery issues.
Answer incoming telephone calls with triage to clinical staff when appropriate.
Print and utilizes delivery event report. Maintains and updates data files to assure timely and accurate deliveries.
Update/revise patient inventory usage numbers in the computer based on actual usage, change in orders, and communication with other team members.
Enter progress notes with every call and reviews/updates patient profiles in HC360 computer system when there are changes in patient home meds.
Notify the pharmacist of any significant problems.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.