Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Hospital (Population Health) Durham, North Carolina
The Population Health Pharmacy Tech position is responsible for performing administrative tasks associated with the Medication Management for the Population Health Management Office (PHMO). S/he will be responsible for assisting the Care Managers and clinical pharmacists with medication-related issues such as medication adherence, medication access, medication histories, and other duties as assigned by the Director of Population Health Pharmacy Services.
Monday to Friday (day shift) Specific hours may vary.
Duties and Responsibilities:
· Work with PHMO clinical pharmacists on the PHMO's medication management process and make revisions to the processes as needed.
· Facilitate the completion of medication reconciliation activities, assist patients overcome barriers to medication adherence, conduct medication adherence outreach, complete community resource referrals and internal referrals to PHMO staff.
· Obtain medication histories, including fill history, for medically complex patients from the patient, electronic medical record and any other available resources.
· Communicate and collaborate with local pharmacies to explain PHMO programs and troubleshoot issues affecting medication adherence or access.
· Conduct home visits independently or with a population health care manager (CM) to gather medication information and provide technical assistance and support to CMs and clinical pharmacists.
· Track metrics, as needed under the direction of the Lead Population Health Pharmacy Technician, relating to the population health pharmacy program. This may include, but would not be limited to, following PHMO pharmacy processes for documenting technician interventions in the electronic medical record.
· Maintain a basic understanding of the NC Medicaid PDL, applicable payer formularies and pharmacy benefits, and the prior authorization process for Medicaid and other common payers served by the DukeWELL pharmacy team.
· Document all patient interactions and activities in Maestro Care or other system as requested by the Lead Population Health Pharmacy Technician, the Director of Population Health Pharmacy Services, and/or PHMO leadership.
· Assist with special population health pharmacy initiatives and projects as needed.
· Utilize available databases and software to assess patient activity/medication adherence and address barriers to care, when possible.
· Participate in staff meetings, in-services, and other program-specific tasks and activities as required.
Work requires high school or equivalent. Successful completion of a formalized Pharmacy Technician program preferred.
Work requires a minimum of two years experience as a Pharmacy Technician plus completion of advanced competencies checklist as documented and approved bythe Department of Pharmacy. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Degrees, Licensures, Certifications
Pharmacy technician certification is required from the Pharmacy Technician Certification Board (PTCB). North Carolina Board of Pharmacy registration is required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.