The Outpatient Pharmacy Technician serves as a staff Pharmacy Technician at the Amarillo Health Care System. Incumbent performs a wide variety of complex procedures and activities on a rotating basis. This position functions primarily in the outpatient area of Pharmacy Service including expanded distribution function assignments. Duties include: (1) Reads and interprets prescriptions, obtains proper medication or material in the proper strength and dosage form; determines proper amount and counts, pours, or measures the medications; affixes proper label; and records required data on Pharmacy's copy of prescription/order or documents required data in the outpatient automated dispensing machine/robot. (2) Provides customer service concerning patient eligibility, prescription status, medication availability, co-payment charges and mailing status. Reviews daily notations from all call centers, documents, and enters notes which need further action from providers, pharmacists, and nurses or other appropriate personnel. Technician will also handle telephone inquiries, receive prescriptions and will reply to questions from patients concerning co-pay referring to the Medical Care Cost Recovery (MCCR) policies and procedures as needed. (3) Processes refill requests and verified prescriptions for mailing. (4) Enters new and refill prescription data which may include correct drug, strength, dosage form, and quantity into the patient's medication profile. (5) Answers all questions within their level of expertise from Pharmacy and non-Pharmacy personnel regarding drug distribution. (6) Identifies basic therapeutic problems such as duplicate therapy, patient allergy interactions/contraindications, formulary adherence, quantity errors and alerts the pharmacist to the possible need for clinical intervention. (7) Monitors inventory needs in outpatient Pharmacy areas, relays this information to the Pharmacy Procurement Specialist. (8) Conducts monthly ward inspection of assigned patient care/Pharmacy storage areas assuring proper storage, stock and drug expiration (9) Operates, maintains, fills/refills, and troubleshoots complicated, specialized or automated Pharmacy equipment. (10) Compounds and/or reconstitutes oral or external medications (non-sterile) following standardized formulas, recipes and procedures in weighing, measuring and mixing bulk quantities. (12) Opens and separates mail (13) Fills prescriptions, drug packages and supplies for distribution to wards, clinics and affiliated services which are checked by a pharmacist. (14) Prepares prescriptions (controlled substances and non-controlled substances) for mailing through contract carriers, USPS, and finalizes processing through the latest mail label tracking software. (15) Collects drug use evaluation data for quality improvement purposes. (16) Assists in total quality improvement activities by participating in Medical Center. (18) Prepares, handles and has knowledge of investigational drugs and their policies and procedures. Work Schedule: Mondays through Saturdays rotating shifts (08:00-16:30, 08:30-17:00, 09:00-17:30, 10:00-18:30, 08:00-12:00) Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Pharmacy Technician (Outpatient)/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.