The Outpatient Pharmacy Technician will provide high quality and efficient pharmacy services to patients/customers/units encountered/serviced in their assigned area of work. Technicians screen drug orders for accuracy and assist the pharmacist in solving potential drug related problems; technician has a working knowledge of hospital computer system(s), specifically the applicable VISTA, other software applications and processing options (e.g. outpatient prescription processing, etc.) Major duties include, but are not limited to, the following: Fosters productive and cooperative working relationships by showing understanding, courtesy, tact, and politeness to others. Regularly cooperates with coworkers and others in meeting commitments and accomplishing assigned work on time. Assists other employees in the work unit in accomplishing assignments including supporting co-workers when work is done. Routinely displays courteous and tactful behavior. Projects a positive and professional image of Pharmacy Service. Responds constructively to feedback, seeking ways to improve. Consistently raises concerns in a constructive manner and offers potential solutions. Performance demonstrates efforts to improve patient satisfaction, and improve quality and timeliness. Provides courteous, cooperative, and timely service to patients, visitors, and staff, demonstrating good oral and written communication. Screens drug orders for accuracy and assist the pharmacist in solving potential drug related problems. Properly processes, fills and packages outpatient prescriptions for window and mail efficiently to achieve a twenty-minute window waiting time and two-day mail turnaround time. Fills window and mail prescriptions accurately. Distributes medication at the outpatient window after verifying two methods of identification of the patient/caregiver, providing special assistance to those with increased need. Correctly processes short stocked, partial supplies, mailed prescriptions and patient returns within stipulated time frames. Correctly processes and labels drugs, pre-pack items, bulk prescriptions per policy. Processes clinic orders, manages clinic stock inventory and fills clinic orders. Performs inventory replenishment, inspection maintenance and security control of crash carts, returning carts that have been serviced to the patient ready storage area. Maintains all pharmacy areas and equipment in a clean, neat, and organized fashion. Functions as first-line telephone contact for patients, providers, and/or the public. Addresses telephone requests in a timely and courteous fashion, processing, for example, refill requests, etc. Provides courteous, cooperative, and timely service to patients, visitors, and staff, demonstrating good oral and written communication. This includes identification of self and department, tact, self-control, patience, and discretion in dealing with the public, patients, fellow employees and management and projecting a positive image of Department of Veterans Affairs (i.e. customer service, good communication with co-workers and Veterans). Performs all other pharmacy duties as assigned. Has a thorough knowledge of the operation and basic daily maintenance and troubleshooting of all automated equipment in the pharmacy (e.g. ScriptPro, Q-matic). Knowledgeable about contingency plans and all policy and procedures regarding each automated machine. Technicians will notify Charge pharmacist when problems are encountered with all automated machines within the pharmacy. Correctly processes and labels drugs, pre-pack items, bulk supplies, etc. Properly operates all equipment in the assigned area(s) in an efficient manner. Work Schedule: "Various Tours Including Days, Evenings, Weekends, AND Holidays on a rotating basis" Financial Disclosure Report: Not required.
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.