The primary duties of this position are performed in coordination with the Inpatient Pharmacy Service (Fayetteville) within the Veterans Health Care System of the Ozarks (VHSO). The Lead Inpatient Pharmacy Technician must be a highly specialized, efficient, motivated and customer-friendly technician, who, under the authority of the Chief of Pharmacy Service (or designee in charge of outpatient pharmacy services), assists in the management of various inpatient pharmacy services at VHSO. The duties of the PHARMACY TECHNICIAN (Inpatient Lead) in Pharmacy Service include but not limited to: Administrative Support The Lead Inpatient Pharmacy Technician (LIPT) shall be responsible for workload analysis, scheduling, staff training and organization of day to day operations in the call center in inpatient pharmacy. The LIPT is also responsible for in-depth knowledge of inpatient pharmacy policies and procedures for filling and dispensing of medications; ward stock replenishment, crash cart replenishment, re-packing of items for unit dose dispensing and overall ability to cover each area of the inpatient technician staff. The LIPT may function in various areas of the pharmacy, cover outpatient pharmacy areas as needed and serve as a back-up for the controlled substance technician. As required and assigned, the LIPT is expected to accomplish all duties normally performed by general pharmacy technicians (GS-6 and lower) related to stocking, delivering, inventory, inspections, assembling ward orders, prescription set ups, controlled substances distribution, IV and hazardous drug compounding, and unit-dose drug packaging, dispensing, and distribution. Works closely with the pharmacy supervisors in order to coordinate activities. Develop the work schedule and rotate duties of the call center technicians. Plan, assess and make recommendations with regards to leave. Assess workload volume throughout the day, identify backlogs, and make staffing adjustments as needed to meet organizational goals. With coordination of the supervisor, assigns daily tasks for pharmacy technicians and reviews their work through spot checks, audits and observations for appropriateness, timeliness and accuracy. Coordinate day-to-day maintenance and operation of inpatient pharmacy area equipment and automation. Responsible for assisting inpatient pharmacy supervisor in ensuring all employees meet performance standards and competencies. Identify areas for improvement as needed and provide input into technician performance appraisal reviews. Assist the supervisory in interviewing and selecting new employees and candidates for promotion and/or reassignment. Make recommendations of employees for performance awards and other forms of recognition. Assist supervisor in coordinating and conducting all inpatient narcotic vault activities. Perform related duties such as rotating stock when new orders arrive to minimize waste due to expiration and assisting in maintaining the orderliness and cleanliness of the Pharmacy. Ensures staff are properly trained and supervised to complete these functions. Conduct technician meetings to assure proper updates of departmental and hospital communications. Assist in the development and revision of policies and procedures and participate in departmental goal planning and quality improvement activities. Monitors and analyzes orders and distribution patterns to identify questionable circumstances or unusual trends (such as waste, fraud, diversion or abuse). Communicates potential problems to supervisor or Pharmacy Chief. Preparing and filling orders and request for controlled substances. Ensures all necessary information is on prescription. Ensure that incoming stock orders are checked for accuracy, that quantity received corresponds to quantity ordered, and that incoming orders are immediately signed for. Assist pharmacists in determining high priority or emergency requirements and initiates procurement activity to local wholesale sources. Develops and/or executes of procedures to procure "special order" products available only through manufacturer-created specialty programs. Conduct technician meetings to assure proper updates of departmental and hospital communications. Assist in the development and revision of policies and procedures and participate in departmental goal planning and quality improvement activities. Encourage pharmacy technicians to report actual and/or potential medication errors or adverse events and participate in quality improvement initiatives to promote patient safety. Perform any duties of a pharmacy technician when the needs of the service require. Perform timekeeper duties as assigned, except for approving or denying leave, this function is reserved for supervisors only. Monitor refrigerator temperature daily for pharmacy service. Clinical Support The LIPT shall provide support to the clinical processing of unit dose and IV medications. These duties may include, but not limited to: Assists in procurement of non-formulary or restricted formulary medications. Work Schedule: Monday-Friday, 8am-4:30pm, hours may vary to include nights, weekends and holidays Telework: Not available Virtual: This is not a virtual position. Position Title/Functional Statement #:PHARMACY TECHNICIAN (Inpatient Lead)/PD000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.